Now to all NBE cardholders and all the debit and prepaid cards issued from other local banks, you can head to the nearest markets or petrol/gas station from the list stated below to withdraw cash from your card through the POS machine available at the station or at the market for free and without any additional charges .
Noting that the service is subjected to the applied local withdrawal limits and parameters according to every card type and issuing bank.
Credit Cards
| How do I apply for credit cards? | Please complete the National Bank of Egypt credit card application form and submit it at your nearest NBE branch. |
| How do I collect my credit card after issuance? | Your credit card will be sent to you via a courier or the branch. You can check the progress of the application by contacting our customer service. |
| How do I activate my credit card? | You can simply activate your credit card by calling our call center on 19623. |
| What is the minimum payment for the credit card? | The minimum payment is 5% of the outstanding balance. |
| Are there any interest rates charged in case of repaying the minimum payment? | Yes, an interest rate is calculated in case of repaying the minimum payment. |
| How do I pay my credit card? | There are several methods to pay your credit card (via the nearest branch, ATMs, Fawry outlets, and the transfer of funds from the cardholder’s account via Al Ahly Net service). |
| Can I set up installment payments directly with the merchant? | Yes, you can set up installment payments with NBE accredited merchants for terms starting from 6 months and up to 36 months. |
| Can I set up installment payments for purchases from a non-NBE accredited merchant? | Purchases can be repaid in installments within the current month after contacting the customer service to apply for the installment by phone service. |
| Can any cash advance transaction be repaid in installments? | You can repay the amount of cash advance after contacting the customer service to apply for the installment by phone service. |
| How do I know the amounts payable on my card? | You can contact the customer service, use Al Ahly Net Service, review the paper statement of account sent to you monthly or inquire via ATMs. |
| What do I do if I do not receive my statement? | If you do not receive your statement, please contact our customer service to verify your address and the necessary action will be taken. |
| What if my card is lost? | You can contact our call center on 19623 to suspend the card and request a replacement. |
| Can the PIN code be changed? | Yes, the PIN code can be changed via ATMs after contacting the customer service. |
